Social Crm Fundamentals

Lynda - Social CRM Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Nov. 10, 2016
Lynda - Social CRM Fundamentals

Lynda - Social CRM Fundamentals
Size: 128 MB | Duration: 1h 0m | Video: AVC (.mp4) 1280x800 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

While social media provides you with a wealth of information about who your customers are and what they want, determining the most effective way to harness this information can be tricky.
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your... (repost)

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers by Paul Greenberg
English | 2009 | ISBN: 0071590455 | 698 pages | PDF | 7 MB

A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.

CRM Fundamentals (Repost)  

Posted by zolao at June 13, 2013
CRM Fundamentals (Repost)

Scott Kostojohn, Brian Paulen, Mathew Johnson - CRM Fundamentals
Published: 2011-10-10 | ISBN: 143023590X | PDF | 248 pages | 4 MB

CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully—including identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and maintaining and evolving the program over time.

The Definitive Guide to Social CRM  

Posted by AlenMiler at March 2, 2015
The Definitive Guide to Social CRM

The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits by Barton Goldenberg
English | Mar 26, 2015 | ISBN: 0134133900 | 272 Pages | EPUB/PDF (Converted) | 3.49 MB

Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond.
Social CRM. Email, Social Media e Web 2.0. Creare nuove relazioni con i clienti

Social CRM. Email, Social Media e Web 2.0. Creare nuove relazioni con i clienti di Marco Magnaghi
Italiano | 29 maggio 2014 | ISBN: 8820362872 | 256 Pagine | EPUB/MOBI/AZW3/PDF (Converted) | 27 MB

"Social CRM" nasce dalla consapevolezza che il Digital Marketing è una realtà consolidata in tutte le aziende, usato con efficacia per comunicare e ingaggiare le persone.
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0  by Paul Greenberg [Repost]

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) by Paul Greenberg
McGraw-Hill Osborne Media; 4 edition | December 9, 2009 | English | ISBN: 0071590455 | 689 pages | PDF | 13 MB

Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.

Social CRM For Dummies (repost)  

Posted by interes at May 9, 2014
Social CRM For Dummies (repost)

Social CRM For Dummies by Kyle Lacy, Stephanie Diamond and Jon Ferrara
English | ISBN: 1118242491 | 2013 | PDF | 360 pages | 29,7 MB

Discover great ways to engage your customers through the social web
Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation.

CRM Fundamentals (repost)  

Posted by libr at Jan. 26, 2014
CRM Fundamentals (repost)

CRM Fundamentals by Scott Kostojohn, Mathew Johnson, Brian Paulen
English | ISBN: 143023590X | October 10, 2011 | PDF | 248 pages | 5 MB

CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully—including identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and maintaining and evolving the program over time.

CRM Fundamentals [Repost]  

Posted by ChrisRedfield at March 28, 2013
CRM Fundamentals [Repost]

Scott Kostojohn, Brian Paulen, Mathew Johnson - CRM Fundamentals
Published: 2011-10-10 | ISBN: 143023590X | PDF | 248 pages | 4 MB
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your... (repost)

Paul Greenberg, "CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers"
English | 2009 | ISBN: 0071590455 | 698 pages | PDF | 7 MB

A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.