David Taber "Salesforce.Com Secrets of Success: Best Practices for Growth and Profitability"
1 edition (4 Jun 2009) | 504 Pages | ISBN: 0137140762 | PDF | 8,4 MB
“Salesforce.com is usually thought of as an SFA system, but it really needs to be thought of as a full-fledged CRM. For more than five years, I’ve headed up marketing teams trying to expand the power of SFDC for highly automated Internet customer interaction systems. Salesforce.com® Secrets of Success is required reading for the modern marketer, sales exec, or customer support professional.”
–Mark de Visser, CEO of Sonatype