Social Crm

Lynda - Social CRM Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Nov. 10, 2016
Lynda - Social CRM Fundamentals

Lynda - Social CRM Fundamentals
Size: 128 MB | Duration: 1h 0m | Video: AVC (.mp4) 1280x800 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

While social media provides you with a wealth of information about who your customers are and what they want, determining the most effective way to harness this information can be tricky.

The Definitive Guide to Social CRM  

Posted by AlenMiler at March 2, 2015
The Definitive Guide to Social CRM

The Definitive Guide to Social CRM: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits by Barton Goldenberg
English | Mar 26, 2015 | ISBN: 0134133900 | 272 Pages | EPUB/PDF (Converted) | 3.49 MB

Make Social CRM work! This book presents the first proven framework and step-by-step methodology for driving maximum value from Social CRM throughout sales, marketing, customer service, and beyond.
Social CRM. Email, Social Media e Web 2.0. Creare nuove relazioni con i clienti

Social CRM. Email, Social Media e Web 2.0. Creare nuove relazioni con i clienti di Marco Magnaghi
Italiano | 29 maggio 2014 | ISBN: 8820362872 | 256 Pagine | EPUB/MOBI/AZW3/PDF (Converted) | 27 MB

"Social CRM" nasce dalla consapevolezza che il Digital Marketing è una realtà consolidata in tutte le aziende, usato con efficacia per comunicare e ingaggiare le persone.
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0  by Paul Greenberg [Repost]

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Unknown Series) by Paul Greenberg
McGraw-Hill Osborne Media; 4 edition | December 9, 2009 | English | ISBN: 0071590455 | 689 pages | PDF | 13 MB

Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.

Social CRM For Dummies (repost)  

Posted by interes at May 9, 2014
Social CRM For Dummies (repost)

Social CRM For Dummies by Kyle Lacy, Stephanie Diamond and Jon Ferrara
English | ISBN: 1118242491 | 2013 | PDF | 360 pages | 29,7 MB

Discover great ways to engage your customers through the social web
Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation.
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your... (repost)

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers by Paul Greenberg
English | 2009 | ISBN: 0071590455 | 698 pages | PDF | 7 MB

A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your... (repost)

Paul Greenberg, "CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers"
English | 2009 | ISBN: 0071590455 | 698 pages | PDF | 7 MB

A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.

Social CRM For Dummies  

Posted by nebulae at Feb. 21, 2013
Social CRM For Dummies

Kyle Lacy, Stephanie Diamond and Jon Ferrara, "Social CRM For Dummies"
English | ISBN: 1118242491 | 2013 | PDF | 360 pages | 29 MB
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers

Paul Greenberg, "CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers"
M g H | 2009 | ISBN: 0071590455 | 698 pages | PDF | 7 MB
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers

CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers
McGraw-Hill Osborne Media | 2009-11-18 | ISBN: 0071590455 | 698 pages | PDF | 5 MB

A social revolution in how we communicate has taken place in recent years. Smartphones, social web tools, and the instant availability of information in an aggregated and organized way provide real-time intelligence to customers, not just the enterprise.
Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.