Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference [Audiobook] by Quint Studer
English | September 12th, 2012 | ASIN: B0099CTZ7Y | MP3@64 kbps | 7 hrs 31 mins | 205.37 MB
Narrator: Kevin Young
A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.