It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused by Michael A Aun, Michale Aun, Jeffrey Gitomer
Wi ley | English | 2011 | ISBN: 0470907398 | 235 pages | PDF | 1,8 MB
Ruthlessly focus on what's convenient for customers, not what's convenient for you
Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.