Customer Service

LOMA – Customer Service in Action  eBooks & eLearning

Posted by FenixN at Jan. 12, 2015
LOMA – Customer Service in Action

LOMA – Customer Service in Action
10xDVDRip | AVI/IV32, ~954 kb/s | 320x240 | Duration: 00:38:57 | English: PCM, 352 kb/s (1 ch) | 455 MB
Genre: Business, Job

The financial services industry is constantly changing, but one thing remains constant—customers expect more from you. They want accurate answers that they can trust from you.

Lynda - Customer Service Leadership  eBooks & eLearning

Posted by U.N.Owen at Sept. 11, 2017
Lynda - Customer Service Leadership

Lynda - Customer Service Leadership
Size: 1.36 GB | Duration: 1h 12m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Advanced | Language: English

Customer service leadership is an exciting responsibility—and it's never been more important.

Surviving Customer Service Skill & Career Enhancement  eBooks & eLearning

Posted by naag at Sept. 4, 2017
Surviving Customer Service Skill & Career Enhancement

Surviving Customer Service Skill & Career Enhancement
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 2 Hours | Lec: 37 | 1.90 GB
Genre: eLearning | Language: English

The essential skills and mindset shifts you need to provide exceptional customer service and jumpstart your career.

Lynda - Service Metrics for Customer Service  eBooks & eLearning

Posted by U.N.Owen at Aug. 30, 2017
Lynda - Service Metrics for Customer Service

Lynda - Service Metrics for Customer Service
Size: 1.41 GB | Duration: 1h 15m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are.

Lynda - Customer Service: Writing for Social Media  eBooks & eLearning

Posted by U.N.Owen at Aug. 23, 2017
Lynda - Customer Service: Writing for Social Media

Lynda - Customer Service: Writing for Social Media
Size: 447 MB | Duration: 1h 3m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Today's customers are moving away from one-to-one channels like telephone and email and toward public, one-to-many channels that are mobile and social.

Lynda - Salesforce for Customer Service  eBooks & eLearning

Posted by U.N.Owen at June 29, 2017
Lynda - Salesforce for Customer Service

Lynda - Salesforce for Customer Service
Size: 144 MB | Duration: 0h 50m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions.

Stellar Customer Service: Training Library Staff to Exceed Expectations  eBooks & eLearning

Posted by Rare-1 at May 2, 2017
Stellar Customer Service: Training Library Staff to Exceed Expectations

Mou Chakraborty, "Stellar Customer Service: Training Library Staff to Exceed Expectations"
ISBN: 1440840768 | 2016 | EPUB | 213 pages | 1.69 MB

How to Write a Customer Service Email  eBooks & eLearning

Posted by naag at March 14, 2017
How to Write a Customer Service Email

How to Write a Customer Service Email
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 1 Hours | 515 MB
Genre: eLearning | Language: English

Customer Service: New Rules for a Social Media World (repost)  eBooks & eLearning

Posted by interes at Feb. 4, 2017
Customer Service: New Rules for a Social Media World (repost)

Customer Service: New Rules for a Social Media World by Peter Shankman
English | 2010 | 208 Pages | ISBN: 078974709X | PDF | 6,6 MB

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.