Customer Service

The Economist (Intelligence Unit) - Customer service marketing and technology Mastering the customer journey (2014)

The Economist (Intelligence Unit) - Customer service marketing and technology Mastering the customer journey (2014)
English | 24 pages | True PDF | 11.60 Mb

Captain A-Hole's Guide to Customer Service (2006)  Comics

Posted by mikestoke at Oct. 31, 2013
Captain A-Hole's Guide to Customer Service (2006)

Captain A-Hole's Guide to Customer Service (2006)
English | CBR | 29 pages | 27.44 MB

The Nordstrom Way to Customer Service Excellence (Repost)  eBooks & eLearning

Posted by harrry at June 10, 2009
The Nordstrom Way to Customer Service Excellence (Repost)

The Nordstrom Way to Customer Service Excellence
Wiley | 2005-03-08 | ISBN: 0471702862 | 288 pages | PDF | 1,8 MB

The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Stellar Customer Service: Training Library Staff to Exceed Expectations  eBooks & eLearning

Posted by Rare-1 at May 2, 2017
Stellar Customer Service: Training Library Staff to Exceed Expectations

Mou Chakraborty, "Stellar Customer Service: Training Library Staff to Exceed Expectations"
ISBN: 1440840768 | 2016 | EPUB | 213 pages | 1.69 MB

How to Write a Customer Service Email  eBooks & eLearning

Posted by naag at March 14, 2017
How to Write a Customer Service Email

How to Write a Customer Service Email
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 1 Hours | 515 MB
Genre: eLearning | Language: English

Customer Service: New Rules for a Social Media World (repost)  eBooks & eLearning

Posted by interes at Feb. 4, 2017
Customer Service: New Rules for a Social Media World (repost)

Customer Service: New Rules for a Social Media World by Peter Shankman
English | 2010 | 208 Pages | ISBN: 078974709X | PDF | 6,6 MB

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.

Lynda - Microsoft Dynamics CRM: Customer Service  eBooks & eLearning

Posted by U.N.Owen at Sept. 29, 2016
Lynda - Microsoft Dynamics CRM: Customer Service

Lynda - Microsoft Dynamics CRM: Customer Service
Size: 348 MB | Duration: 2h 18m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Streamline your customer service operations with Microsoft Dynamics.